Frequently Asked Questions
Everything you need to know about shopping at Ted's Cameras.
What is the standard shipping time for camera gear?
We offer express shipping across Australia, typically arriving within 2-5 business days. Remote areas may take slightly longer.
Do all products come with a manufacturer's warranty?
Yes, every item sold at Ted's Cameras is sourced from official Australian suppliers and includes a full local manufacturer's warranty.
What is your return policy for change of mind?
We offer a 14-day exchange or store credit for change-of-mind returns, provided the item is in its original, unopened packaging.
Can I trade in my old camera equipment?
Absolutely. We offer a Trade-In program where you can bring your used gear into any store for a valuation toward your next purchase.
Do you offer Click & Collect services?
Yes, you can order online and pick up your items at your nearest Ted's Cameras location, often within 2 hours if the stock is available.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options including Afterpay and Zip.