Returns & Exchanges
At Ted's Cameras, we want to ensure you have the perfect gear for your creative journey, which is why we offer a straightforward 14-day return policy for change-of-mind purchases on most electronics. All returned items must be in original, resaleable condition with all packaging, accessories, and documentation included.
Initiate Your Request
Contact our customer support team or visit your local Ted's Cameras store with your original tax invoice to begin the return or exchange process.
Prepare the Equipment
Carefully pack the camera body, lenses, and accessories into their original manufacturer packaging, ensuring no components or manuals are missing.
Ship or Drop Off
Securely box your gear and send it via a tracked courier service to our central warehouse, or simply hand it over to a staff member at any of our retail locations.
Inspection and Refund
Our technicians will inspect the equipment for functionality and condition; once approved, your refund or store credit will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing